Shipping policy
Shipping Policy
At MARVEXY, we are dedicated to delivering your order with care, precision, and reliability. Each product is prepared thoughtfully, and we work with trusted logistics partners to provide a smooth shipping experience from our warehouse to your doorstep.
1. Order Processing Time
All orders are processed within 1–3 business days. During high-volume periods or holidays, processing times may be slightly extended. You will receive a confirmation email once your order has been shipped.
2. Estimated Delivery Time
Delivery times vary based on destination and courier service. Typical delivery windows are:
- Standard Shipping: 7–15 business days
- Express Shipping (if available): 5–10 business days
Please note that delivery times may be affected by customs processing, local courier delays, or seasonal demand.
3. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. You can use this tracking link to monitor the delivery status of your package at any time.
4. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate. MARVEXY is not responsible for packages delayed or lost due to incorrect or incomplete address details provided during checkout.
5. Customs, Duties & Taxes
International shipments may be subject to customs fees, import duties, or local taxes. These charges are determined by your local customs office and are the responsibility of the customer.
6. Lost, Delayed, or Missing Packages
If your package is significantly delayed or marked as delivered but you have not received it, please contact our customer care team. We will assist in opening an investigation with the courier and help resolve the issue as quickly as possible.
7. Order Changes & Cancellations
Orders may be modified or canceled within 12 hours of purchase. Once your order has been shipped, changes and cancellations are no longer possible.
8. Contact Us
If you have any questions regarding your order or shipping, our customer care team is here to assist you:
Email: shugaotrading@outlook.com
Phone: +86 18658154275
Address: Room 103, Building 2, Longzhu Mingyuan, No. 178 Dongxing Road, Panyu District, Guangzhou, China, 510000
Thank you for choosing MARVEXY. We appreciate your trust and are committed to providing you with an exceptional delivery experience.